Job Details

Organization Name
Post Name Call Center Team Leader
Vacancy 4
Job Skills Not Specific
Job Responsibilities
  • Maintain the designated teams
  • Train up and qc the teams
  • Regular reporting for the process
  • Prepare roaster plan for the agents
  • Call analysis and plan for process betterment
  • Process upgradation planning
  • Meeting the target KPI
  • Maintain the daily inbound and outbound and sales calls target by the teams
  • Daily, weekly, and monthly reporting and presentation prepare
  • Daily and monthly attendance of the team agents
Employment Status Full Time
Educational Requirements Bachelor of Business Administration (BBA) Graduate in any discipline from a renowned University. Renowned private university graduates are preferable. Skills Required: Telecommunication Service
Experience Requirements 2 to 3 year(s)
Additional Requirements
  • Age 24 to 30 years
  • Only males are allowed to apply
  • Experience in telecommunication and bank call center is preferable
  • Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
  • Good grab in excel is mandatory
  • Excellent communication skill and demonstrate good listening skills
  • Self motivated and willing to work for longer period and any time in the day
  • Confident to take challenge and fulfill KPI.
  • Flexibility to work till late and over night shifting minimum 3 days a week
  • Must have good communication skill in Bangla and English with proper accent
  • Good computer skill is required with good typing skill
  • Good reading and writing skill in both Bangla and English
  • Applicants have to be smart, energetic and good communication skill
  • Must be smart enough to handle any difficult situation that may rise during maintaining a team
  • Excellent Communication skill with customers
  • Sense of responsibility and Achieve the targets
  • Analytic skill and working ability for team development
  • Quality assure of the team regarding their daily task and call
  • Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
  • Good command in Microsoft office and CRM software specially excel for daily reporting
  • Developed competencies required for service oriented and result focus.
Job Location Dhaka
Salary 12000-15000
Job Source
Job Published On July 19, 2022
Application Deadline Aug. 17, 2022
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Application Deadline: Aug. 17, 2022

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Company Information

MY Outsourcing Ltd.
About This Company MY Outsourcing Ltd. Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka Web :
Company Information
Company Name: MY Outsourcing Ltd.
MY Outsourcing Ltd. Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka Web :
Phone: 0153215
Fax: Not specific